0

Delivery Info

We aim to despatch all orders within 2 days, and will do our upmost to make it sooner.

We ship to most of the world. Please see below for country specific information, and delivery charges.

United Kingdom

Shipping Cost

Shipping within the UK is free on orders of £55 and over.
For orders under £55, shipping is charged at £5.99.

Labelling close up

Channel Islands

Shipping Cost

Shipping to the Channel Islands is £19.99.

Stock on shelf sml

We use the IOSS arrangement for shipping to within the EU. This helps with the flow of goods and can simplify import fees.

When your order is under €150, our checkout will include VAT at your country’s rate. You should not be charged any further fees by the courier, however we cannot guarantee this, and we are aware of rare occurrences where customers have still been charged additional fees by the courier.

When your order is €150 or over, our checkout will deduct VAT from the price you pay, and the courier will ask you to pay import duties, plus their own fee. We have no control over this amount, which can vary significantly.

Shipping Cost

Shipping to the EU is £21.99.

Elsewhere in Europe…

  • Norway: £29.99
  • Switzerland: £29.99
  • Iceland: £69.99
Delivery packaging banner

You will not pay VAT at our checkout on physical goods.

International sales may be subject to import fees, and are the responsibility of the purchaser in their own country.

For non-tangible products, such as tutorials, VAT will be charged regardless of recipients location.

Shipping Cost

  • South America: £59.99
  • New Zealand: £49.99
  • Singapore: £49.99
  • Ukraine: £49.99
  • Canada: £39.99
  • Rest of the world: Up to £36.99

We’re sorry, but we don’t ship to the following countries. We advise you to refer to our stockists page to find your nearest retailer or online store.

  • China, inc. Macau and Hong Kong
  • Taiwan
  • Russia
Packing sets at vallum

Colour Chart Guidance

We believe the colours in our web based colour chart are a faithful representation of our pastel range. But with any colours portrayed on the internet, there’s a whole heap of variables which mean that what you see, may not be what we see. That said, there’s some things that can be done to mitigate some of the variance.

Mobile phone and tablet screens tend to be pretty good for colour, so they’re always worth using, when viewing our colour chart.

We hate to say it, but cheaper computer displays, including laptops, can be rather hit and miss, in both colour and contrast, so they might not reveal the depth of the colour, as well as the true tone.

If you’re really keen on getting your computer up to speed on colour representation, you can use a calibration device to reach your display's fullest potential.

With all that said, if you think we’re way off the mark with any of the colours then, by all means let us know, and we’ll give it another shot.