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Frequently Asked Questions

Take a look through some regular questions and hot topics. If you still need answers, just get in touch…

Contact Us

    We are currently undergoing a number of exciting changes at Unison Colour. As demand for our products continues to grow, we have relocated our production team to new premises at Vallum Farm.

    At present, we are unable to accommodate general visits. However, due to growing interest from artists and pastel enthusiasts, we are planning to host an annual Open Day.

    The Open Day will provide visitors with the opportunity to:

    • Explore the history of Unison Colour
    • Tour our production and packing facilities
    • Gain insight into the handmade pastel-making process

    If you would like to be notified about future Open Day events, please email marketing@unisoncolour.com and ask to be added to our Open Day mailing list.

    We’re in Northumberland, in the UK.

    Find us on Google Maps here

    Due to the cost of pigments and the labour that goes into producing our pastels, it would be too cost prohibitive to offer free samples. We would recommend visiting your nearest stockist to see the colours in person, or to begin by ordering some of our half stick sets, so you get more colour variety.

    Both small and large size sticks can be purchased from our online store, in the full range of colours.

    We have some wonderful blogs on fixative, which can be found at the links below…

    Fixative or NO Fixative, by Elena Degenhardt

    Fixative and the ‘Road To Damascus’, by Stephen Fuller

    Pastel Paper comes down to personal preference and the intended application.

    We have some great advice from our Associate Artists available in our blog section…

    Let’s talk about Pastel Paper, by Kristin Holm Dybvig

    Best Paper to use with Soft Pastels?

    All Delivery Information is on this page.

    You will find information on delivery fees, both UK and International, plus the rules on EU VAT and International VAT.

    All information relating to VAT is on our Delivery Info page.

    We use a combination of UPS, Fedex and Royal Mail to fit with the different requirements of global shipping.

    We’d love to hear from you. Please send your wholesale enquiries to sales@unisoncolour.com

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Colour Chart Guidance

We believe the colours in our web based colour chart are a faithful representation of our pastel range. But with any colours portrayed on the internet, there’s a whole heap of variables which mean that what you see, may not be what we see. That said, there’s some things that can be done to mitigate some of the variance.

Mobile phone and tablet screens tend to be pretty good for colour, so they’re always worth using, when viewing our colour chart.

We hate to say it, but cheaper computer displays, including laptops, can be rather hit and miss, in both colour and contrast, so they might not reveal the depth of the colour, as well as the true tone.

If you’re really keen on getting your computer up to speed on colour representation, you can use a calibration device to reach your display's fullest potential.

With all that said, if you think we’re way off the mark with any of the colours then, by all means let us know, and we’ll give it another shot.