PRIVACY POLICY
1. Who We Are
We are Unison Colour Pastels Limited.
We are a limited company registered in England and Wales at Companies House under company number 16844539.
Our registered office is at Unit 13 Vallum Farm, East Wallhouses, Newcastle upon Tyne, NE18 0LL.
Our Information Commissioner’s Office (ICO) registration number is ZC059954.
We are the data controller responsible for your personal data.
2. What Personal Data We Collect
We may collect and process the following personal data:
- Identity Data: name, title
- Date of Birth Data: your date of birth where you choose to provide it, for example to receive birthday offers, rewards, or personalised promotions.
- Contact Data: billing address, delivery address, email address, telephone number
- Transaction Data: details about payments and purchases
- Technical Data: IP address, browser type, device information;
- Usage Data: information about how you use our website; and
- Marketing Preferences: whether you have opted in to receive marketing.
We do not intentionally collect data about children
3. How We Collect Your Data
We collect personal data when you:
- place an order on our website;
- create an account (if applicable);
- contact us by email or through the website;
- provide your date of birth through our website, account area, marketing signup forms or other communications with us;
- sign up to marketing communications; and
- browse our website (via cookies – see Cookie Policy).
4. How We Use Your Personal Data
We use your personal data to:
- process and fulfil orders;
- deliver products to you;
- manage payments and refunds;
- communicate with you about your order;
- comply with legal and regulatory obligations;
- provide personalised marketing, including birthday offers, discounts, rewards and other promotions where you have chosen to receive marketing communications;
- improve our website and customer experience; and
- send marketing communications (only where you have consented).
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract – where processing is necessary to fulfil your order;
- Legal Obligation – for accounting and regulatory compliance;
- Legitimate Interests – to run and improve our business; and
- Consent – for marketing communications and non-essential cookies.
Non-essential cookies will not be placed on your device unless you have given your consent.
6. Sharing Your Personal Data
We may share your data with trusted third parties, including:
- payment processors;
- delivery and courier services;
- website hosting and IT service providers; and
- professional advisers (accountants, solicitors).
7. International Transfers
Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses.
8. Data Retention
We retain personal data only for as long as necessary, including:
- order and transaction data: 6 years for legal and tax purposes; and
- marketing data, including date of birth information used for marketing purposes: until you withdraw consent or ask us to delete it.
9. Your Rights
You have the right to:
- access your personal data;
- request correction of inaccurate data;
- request erasure of your data;
- restrict or object to processing;
- request data portability;
- withdraw consent at any time; and
- lodge a complaint with the Information Commissioner’s Office (ICO) via their website at www.ico.org.uk
10. Data Security
We use appropriate technical and organisational measures to protect your personal data from loss, misuse or unauthorised access.
11. Marketing Communications
You will only receive marketing communications from us where you have opted in to receive them or where we are otherwise permitted to contact you under applicable law.
Where you choose to provide your date of birth, we may use this information to send you birthday-related offers, discounts, rewards, and other personalised marketing communications.
Providing your date of birth is entirely optional. If you choose not to provide it, you can still purchase products from us and receive our standard services.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at info@unisoncolour.com. Withdrawing your consent will not affect the lawfulness of any processing carried out before consent was withdrawn
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
13. Contact Us
If you have any questions about this policy or your data, please contact us by email at info@unisoncolour.com.
COOKIE POLICY
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly and improve your experience.
2. How We Use Cookies
We use cookies to:
- ensure the website works correctly;
- remember your preferences;
- analyse website traffic and usage; and
- improve performance and functionality.
3. Types of Cookies We Use
We use the following types of cookies:
Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off.
Performance/Analytics Cookies
These help us understand how visitors use our website (e.g. pages visited, time spent).
Functionality Cookies
These allow the website to remember choices you make (such as preferences).
Marketing Cookies
These may be used to deliver relevant marketing content. These cookies are only used with your consent.
4. Third-Party Cookies
Some cookies may be set by third-party services we use, such as:
- website analytics providers; and
- payment service providers.
These third parties are responsible for their own cookie policies.
5. Managing Cookies
When you first visit our website, you will be asked to accept or manage cookies.
You can also control cookies through your browser settings. Please note that disabling cookies may affect website functionality.
6. Changes to This Policy
We may update this Cookies Policy from time to time. Any updates will be published on this page.
7. Contact Us
If you have any questions about our use of cookies, please contact us by email at info@unisoncolour.com.
Version 1.0 5 January 2026