Unison Colour Pastels Limited
1. About Us
We are Unison Colour Pastels Limited.
We are a limited company registered in England and Wales at Companies House under company number 16844539.
Our registered office is at Unit 13 Vallum Farm, East Wallhouses, Newcastle upon Tyne, NE18 0LL.
Our VAT number is GB 507 0408 25.
2. About this Policy
This Returns and Refunds Policy applies to purchases made by consumers through the Unison Colour website.
It explains:
- your rights to cancel an order;
- how to return products; and
- when refunds will be issued.
This policy does not affect your statutory rights under UK consumer law.
3. Your Right to Change Your Mind – Cancellation Period
You have the right to cancel your order within 14 days of receiving your goods, without any reason.
The cancellation period ends 14 days after the day you receive the goods.
4. How to Cancel
To cancel your order, please notify us clearly by email using the contact details below:
Email: sales@unisoncolour.com
You may use your own wording. There is no required form but please do make it clear.
5. Returning Goods After Cancellation
If you cancel your order, you must return the goods to us within 14 days of telling us you wish to cancel.
Goods must be returned:
- unused and sealed (where applicable);
- undamaged;
- in their original packaging; and
- in a resaleable condition.
You are responsible for the cost of returning the goods unless:
- the goods are faulty; or
- we sent you the wrong item.
We recommend using a tracked delivery service, as you remain responsible for the goods until we receive them.
6. Refunds for Cancelled Orders
Once we receive the returned goods, we will issue your refund within 14 days.
Refunds will be made using the same payment method you used for the original purchase.
We may reduce your refund if the value of the goods has been reduced due to their handling beyond what is necessary to check their nature, characteristics and functioning.
7. Faulty or Incorrect Goods
If your goods are faulty, damaged, or not as described, please contact us as soon as possible by email to sales@unisoncolour.com.
Under the Consumer Rights Act 2015, you may be entitled to:
- a repair;
- a replacement; or
- a full or partial refund.
Where goods are faulty or incorrect, we will:
- cover the cost of return postage; and
- refund or replace the goods as appropriate.
8. Products That Cannot Be Returned
For hygiene and safety reasons, we may refuse returns where:
- products have been used, altered or damaged after delivery; or
- original safety seals or packaging have been removed and the product cannot be safely resold.
This does not affect your rights if the product is faulty.
9. Refund Timing and Deductions
Refunds may be withheld until we receive the returned goods.
Delivery charges will be refunded only up to the cost of the standard delivery option offered at the time of purchase.
10. Contact Us
If you have any questions about returns or refunds, please contact us by email at sales@unisoncolour.com.
11. Governing Law and Jurisdiction
This Returns and Refunds Policy is governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Amendments
We reserve the right to amend the Terms of this Policy at any time. The version in force at the time of order acceptance shall apply.
Version 1.0 5 January 2026